Refund Policy

We stand behind every application. If your Thailand Digital Arrival Card (TDAC) is officially rejected by Thai Immigration authorities after we have completed processing, you are entitled to a full refund of the service fee.

Our service maintains a 99.2% approval rate based on correct document submission. Rejections are uncommon and generally result from:

• Incomplete or inaccurate information provided by the traveller
• Invalid or expired passport data
• Fraudulent document submission
• Changes in Thai Immigration policy (force majeure)

You qualify for a full refund when all of the following conditions are met:

• Your application is officially rejected by Thai Immigration authorities.
• We receive official notification of the rejection within 30 days of processing.
• You provided accurate and truthful information throughout the application.
• You submit a refund request with supporting evidence within 60 days of the rejection.

The following situations fall outside our refund guarantee:

• Change of mind — The document was approved and delivered but you no longer need it.
• Document expiration — You did not use the approved document within its validity period.
• Incorrect information — The rejection resulted from false or incomplete data you submitted.
• Fraudulent use — Any attempt to use the document fraudulently.
• Travel cancellation — You decided not to travel to Thailand.
• Missed travel dates — You missed your travel date because you did not check your email.
• Payment disputes — Chargebacks filed directly with your payment provider (see §09).

1. 1

   Obtain your rejection notice

   Save the official rejection email or document from Thai Immigration clearly stating your application was rejected.

2. 2

   Email our support team

   Send a message to info@thaitouristvisa.com with the subject line: REFUND REQUEST — [Your Application ID]

3. 3

   Attach required documents

   Include your application ID, the rejection notice screenshot, your payment confirmation, and the email used during the application.

4. 4

   Wait for review — 2–3 business days

   We will examine your claim and verify the rejection with Thai authorities if necessary.

5. 5

   Receive your refund — 5–7 business days

   Once approved, we will process the refund to your original payment method.

Total: 8–13 business days from submission to funds received. Your bank may require an additional 1–3 business days to post the credit.

Bank processing times vary by institution. We are not responsible for delays beyond our control.

If you have questions or need clarification about our Refund Policy, reach out through our web form or contact us directly: